Refund Policy

We accept all returns as long as they meet the following requirements:
• You can request a return within 14 days of delivery of the order;

• The cost of returning the item is the responsibility of the customer;

• It is mandatory to keep the packaging in perfect condition, as well as the manuals, accessories and warranty documentation included with the product until you are sure that it works correctly.

• The item must be in its original packaging and in perfect condition, including manuals, accessories and warranty documents. In addition, the items must arrive protected in separate packaging in addition to the product.
Once we have received the item and verified that it is correct, we will refund you using the same method you used to make the payment.

• If the product is found to be damaged upon receipt, the amount paid will be refunded or a new item in perfect condition will be sent. To do so, the complaint must be made within the first 48 hours of receiving the order to the following email address: geral@pintoecoelho.com

• Only the value of the material received will be refunded (the shipping cost will not be refunded);

• We do not accept returns on customized items at the customer's request.
IMPORTANT! Do not send us any product without having first processed its return through our website or the following email: geral@pintoecoelho.com

NOTE: Policies apply only to purchases made through our website.

WARRANTY POLICY

WHAT IS THE PERIOD AVAILABLE TO REQUEST A WARRANTY?
Products have a legal warranty of 3 years from the date of receipt of the product by the consumer. In any case, please note that incorrect use of the product by the consumer may result in the loss of the warranty.
IS THE PRODUCT ALWAYS COVERED BY WARRANTY?
Making a claim does not mean that the product is automatically covered by the warranty.
Ultimately, it will be the manufacturer/supplier who will decide whether the product is covered by the warranty or not. To do this, it may be necessary for the product to be sent to the supplier. If it is considered that it is not covered by the warranty, you will receive a justification for the reason.
When you receive the justification, you can decide whether you want to cover the repair costs or have the product returned to you without the problem being resolved.
Note: whether you accept or reject the repair quote, you will be responsible for the shipping costs (delivery/collection costs). These costs may vary from those for conventional online orders. If the product is covered by the warranty, we will cover the shipping costs.
If the product is covered by the warranty, repairing or replacing it does not result in a new 2-year warranty period. However, the time taken to repair or replace it will not be deducted from this warranty period.