Refund policy

We accept all returns as long as they meet the following requirements:
• You may request a return within 14 days after the delivery of the order;

• The cost of return shipping is the responsibility of the customer;

• It is mandatory to keep the packaging in perfect condition, as well as the manuals, accessories, and warranty documentation included with the product until you are sure it works correctly.

• The item must be in its original packaging and in perfect condition, including manuals, accessories, and warranty documents. Additionally, the items must arrive protected in a separate and additional packaging from the product’s packaging.
Once the item is received and we verify that it is correct, we will refund using the same method with which you made the payment.

• If, upon receipt of the product, it is found to be damaged, the amount paid will be refunded or a new item in perfect condition will be sent. For this, the claim must be made within the first 48 hours from the receipt of the order to the email: geral@pintoecoelho.com

• Only the value of the received material will be refunded (shipping costs will not be reimbursed);

• We do not accept returns of personalized items requested by the customer.
IMPORTANT! Do not send us any product without first arranging its return through our website or the following email: geral@pintoecoelho.com

NOTE: Policies apply only to purchases made through our website

WARRANTY POLICY

WHAT IS THE PERIOD AVAILABLE TO REQUEST A WARRANTY?
Products have a legal warranty of 3 years from the date the product is received by the consumer. In any case, please note that incorrect use of the product by the consumer may result in loss of the warranty.
IS THE PRODUCT ALWAYS COVERED BY THE WARRANTY?
Making a claim does not automatically mean the product is covered by the warranty.
Ultimately, the manufacturer/supplier will decide whether the product is covered by the warranty or not. For this, it may be necessary to send the product to the supplier. If it is considered not to be under warranty, you will receive a justification for the reason.
When you receive the justification, you can decide whether to cover the repair costs or have the product returned without the problem being resolved.
Note: whether you accept or reject the repair estimate, the customer must bear the shipping costs (shipping/pickup expenses). These costs may vary compared to those applied to conventional Internet orders. If the product is covered by the warranty, we will cover the shipping costs.
If the product is covered by the warranty, the repair or replacement does not start a new 2-year warranty period. However, the time taken for repair or replacement will not be deducted from that warranty period.